What to do when you log in and don’t see your progress in Knockout City
Players who have played Knockout City on multiple platforms and attempt to migrate their EA account to an Epic Games account may log in to the Hideout and find that they have a new account at Street Rank level 1 with no progress or items.
Your Knockout City account still exists, and is recoverable, but is not linked to the proper Epic Games account for you to log in and play. Here’s how to recover your primary account and link it so you can continue playing.
Nameless Epic Games Accounts
Sometimes, when playing certain Epic games, you are given the opportunity to create an account without linking your personal data to it. This is known as a “nameless” account—a bit of information that is linked to your platform (e.g. Xbox Live) account without a specific login and password tied to it, allowing you to stay logged in and play a game, keep your progress, without having to specify information up-front.
What does this look like? Say you play Knockout City on PC and on PlayStation. You also play other Epic games on your PlayStation, but you never gave your email address or information to create an Epic Games account on this platform. When you attempt to migrate your Knockout City account, the process sees that you already have a nameless Epic Games account on your PlayStation, and attempts to tie your existing EA account, and related Knockout City ID to that account. However, you may have already linked your Knockout City account to an Epic Games account on your PC when you logged in previously. Because your KO City ID can only be associated with one Epic Games account, Knockout City creates a new KO ID that now links to this secondary, nameless Epic Games account. You then log into the Hideout, and find that your progress and items are reset.
How Can I Check If I Have a Nameless Account?
If you’re not sure if you have a nameless Epic Games account, and you want to check to make sure this doesn’t happen to you, BEFORE you sign into Knockout City and begin the migration process, you can sign into accounts.epicgames.com using your console credentials (e.g. Sign in with the Nintendo Account / PlayStation Network / Xbox Live / Steam account buttons). Do not select the “Sign in with Epic Games” option.
If you are asked to complete creating an account by entering your email address, then you know that you have a nameless account tied to the platform account which you entered the credentials for.
How to Connect Your Knockout City Account to the Correct Epic Games Account
If you have already logged in and find you are starting a new Knockout City account, please follow the steps below to unlink the new Knockout City account and recover your existing account.
Warning: completing these steps will unlink your nameless account from your platform account. You will then no longer be able to progress in any game tied to that account on that platform. The only way to recover your progress in other games is to upgrade the nameless account to a full account before unlinking it, and re-link it to your console account at a later date.
- Log in to accounts.epicgames.com using your platform credentials instead of signing in with Epic Games or a social media account.
- Follow the steps in this document to upgrade your platform account to a full Epic Games account.
- Unlink the platform account from the account you just finished upgrading by following the steps in this support article
- Reboot Knockout City on the platform you just unlinked
- Select “Sign In” on the Epic Games pop up window
- Input the correct Epic Games account information - you can choose which Epic Games account you wish to link.
- Your previous progress in Knockout City should now be available on the platform