Submit a request

Please let us know how we can help by selecting from the options below

What system are you playing on?

You can find this in the Social Menu, at the top left-hand corner.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please select the type of issue you are experiencing

Please select the KO City Game Mode you experienced the issue on.

What League Rank Tier are you?

How often does this issue occur?

Did you encounter an error code? If so, please provide the entire code here. We also recommend adding a photo in response to the next question, if possible.

Please select the type of performance issue you are experiencing. Please attach any results from a Network Speed Test.

What was your ping?

Were you on an Ethernet or WIFI connection?

What time of day were you playing? (Your local time - YYYY-MM-DD HH:MM)

Please enter your timezone

Where are you playing from? (pick the closest region)

Add file or drop files here