Latency Problems

If you are experiencing latency issues while playing Knockout City (lag, dropped frames, poor connection, etc.), this document will help you identify what kind of issues you are having.

Always check the Knockout City Updates twitter account for the most up-to-date information on the game. If we are experiencing widespread issues, they will be posted about there first.

Then, if there are no issues, follow the steps below:

1. Make sure you are connected via Ethernet cable. Knockout City relies on a very low-latency connection to ensure that when you throw a ball to another player, you see it in real time.
   Important note: We want to stress the importance of this step. Even if you are not experiencing lag in other games, you may notice a substantial improvement in gameplay when connecting via ethernet cable. For players interested in how Knockout City works, and why this step is so important, check out this article.
2. Reset your network device. Shutdown all computers, tablets, and smart devices connected to your modem and router. Power down and unplug the modem and the router. Allow 60 seconds to pass. Plug in and turn on the modem and router, then allow them to completely boot up until all connection lights indicate a steady connection. Finally start your computer or console and allow it to completely boot up. Do not reconnect your other devices.
3. Release and renew your IP and flush your DNS. This will resolve any network conflicts.
4. Update your drivers and OS to resolve any compatibility issues
5. If you're using a wireless connection, try plugging your device directly into your modem to rule out any wifi-related issues.
6. (PC only) Close all other applications to free up resources.

Still having issues? Contact us.